Residential security services provided by Hotels in Dubai prioritise the safety of their guests above all else. The city’s hotel industry complies with stringent health and safety standards set by local authorities, making it one of the safest destinations globally. Measures include routine inspections, emergency response plans, and regular staff training. Furthermore, in the wake of the COVID-19 pandemic, heightened hygiene practices are observed everywhere, with hotels implementing rigorous cleaning protocols to ensure the well-being of their guests. While individual experiences may vary, it is generally accepted that Dubai’s hotels are committed to providing their patrons a safe and secure environment.
Top Hotels in Dubai
Guests can rest assured of their safety while enjoying world-class hospitality services in the top hotels in Dubai including:
The security systems used by hotels in Dubai are extensive and technologically advanced to ensure guest safety and asset protection. Many incorporate state-of-the-art surveillance systems, strategically placing CCTV cameras throughout the premises. Some also use sophisticated access control systems, where key cards or biometrics are needed to access certain areas of the hotel. Additionally, a dedicated security team is usually trained in crisis management, and regular audits are conducted to ensure compliance with security policies. It’s also common to collaborate closely with local law enforcement and private security companies for immediate response when required. Thus, security in Dubai hotels is comprehensive, multi-layered, and designed to offer peace of mind to their esteemed guests.
The aforementioned hotel security requirements are detailed in the SIRA Preventative Systems Manual Special which provides implementation guidelines for Law 12 of year 2016 and By Law Regulation 1-2018
Security Requirements and Technical Specifications for Hotels (Extract)
Hotels and Similar Facilities
1.1. Hotels and Similar Facilities include:
a) Five stars hotels;
b) Four stars hotels;
c) Three stars hotels;
d) Two stars hotels;
e) One star hotels;
f) Hostels;
g) Floating hotels;
h) Resort;
i) Vacation homes; and
j) Hotel apartments, including:
Luxury
Tourist
Listed.
1.2. Technical Specifications and Requirements
Fixed coloured cameras must be provided in the following locations:
On all entrances to the establishment so that a person’s image is to provide identification view.
On all reception desks so that a person’s image is to provide recognition view.
In the elevator lobbies for all floors to provide recognition view.
Inside elevators to provide recognition view with an angle that shows the floor number, and using a lens with a wide angle so that it covers all parts of the elevator.
On all emergency exit doors on the ground floor and parking lots that lead
outside the building to provide identification view.
On all emergency exit doors among floors to provide recognition view.
At the entrances and exits of the vehicles of the establishment to provide
recognition view.
On safe and bag deposit rooms to provide recognition view.
On all the entrances leading to the bars, discos, nightclubs and the doors of ballrooms to provide identification view.
On all entrances to business centres to provide recognition view.
Inside the business centre to provide detection view
On all discharge and loading areas to provide detection view.
On guest’s drop-off area to provide detection view.
On all the corridors overlooking the rooms to provide detection view.
Cameras on ATMs must be installed to provide recognition view.
On all outdoor corridors to provide detection view, and all cameras must be with IR to provide night vision.
Residential units that have a back entrance overlooking a garden or a terrace;
public areas outside the area designated for these units must be covered to provide detection view.
On the corridors that have restaurants or shops to provide detection view.
On the entrances of restaurants, cafes and shops that have an outside
entrance and are to provide boundaries of the establishment to provide identification view.
In the pathways of parking lots to provide detection view.
In the main lobby area to provide detection view.
On the gas tanks storage area to provide recognition view.
On the entrance to the electricity room to provide recognition view.
In the water tanks room to provide recognition view.
On the entrances to the fresh air treatment units of the air conditioning system to provide recognition view.
On the fuel tanks of backup generators to provide detection view.
1.3. Automatic car plate number reading cameras approved by SIRA must be installed on entrances of the establishment’s vehicles (if there is more than one entrance, the cameras must be installed in the following locations):
Entrances and exits of the establishment’s vehicles.
Entrances and exits of vehicles’ parking lots.
Entrances and exits of passengers’ drop-off areas.
Digital recording must be kept for at least 31 days for all cameras.
Recording quality and cameras must not be less than 1080P.
The recording mode must be set to at least 10 frames per second per camera.
The VSS surveillance system must be maintained and managed where there is mobile network coverage.
All incoming and outgoing calls should be recorded by the system, including internal calls. The data must be stored for a period of not less than six months.
A central monitoring system (VideoGuard) must be installed.
Five, four and three star hotels and luxury and tourist hotel apartments must provide
the following: –
1.4. Electronic system for entering rooms with the following features:
a) Log in and out on the lock with at least 3000 actions.
b) Linking all locks to a central system and keeping records of actions for at least six months.
1.5. An independent, closed VSS surveillance room that is non-exposed from outside must be provided.
a) Five, four, three-star hotels and luxury and tourist hotel apartments must use only a digital VSS surveillance system.
1.6. Luxury and tourist hotel apartments must fulfil the following requirements:
a) Providing security guards 24/7.
b) Providing a security operations manager or security supervisor 24/7.
1.7. The following requirements must be met for the five and four-stars hotels and the hotels specified by the competent department:
a) A special operations room to control and manage cameras, which is equipped with all means of communication with guards and officials of the hotel, emergency and rescue entities, the ambulance
and all means of assistance to manage or control the security system must be provided, with a security systems supervisor.
b) A security manager must be provided.
c) A security operations manager or security supervisor must be provided 24/7.
d) Security guards must be provided 24/7.
e) The female guards must also be provided.
Working as a hotel security team member in Dubai is a challenging yet rewarding role. It involves maintaining safety and security within the hotel, ensuring a safe environment for guests and staff. The position requires vigilance, alertness, and an understanding of a broad spectrum of security equipment and systems. Security guards must be trained and qualify to standards set by the Security Industry Regulatory Authority (SIRA). Security officers often collaborate with local law enforcement to mitigate threats and manage crises effectively. They also participate in regular audits to ensure compliance with stringent security policies. Training for this role is rigorous, focusing on crisis management, threat identification, and resolution. Working in hotel security in Dubai, with its high standard of luxury and service, is undoubtedly a unique experience. The job comes with the responsibility of protecting some of the world’s most prestigious establishments and providing peace of mind to guests from around the globe. It can be a fascinating career choice for those interested in security and hospitality.
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